Refund policy

Last updated: 23 October 2026

Our 30-day promise

Try our serum for 30 days. If you're not happy with how your skin feels, email us within 30 days of delivery and we'll refund what you paid for the product. You don't need to send it back.

The 30-day promise applies once per customer, to orders placed on purekind.com.au.

How to request a refund

Email hello@purekind.com.au with your order number. A line or two about how it went is welcome, but not required. Once we've confirmed your order, we'll process the refund to your original payment method within 5 business days. Your bank may take a few more days to show it.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or isn't what you ordered, email us as soon as you can with your order number and a photo. We'll send a replacement or give you a full refund, including shipping.

If your skin reacts

Stop using the product, rinse with cool water and seek medical advice if needed. Then let us know. We'll help, and our 30-day promise still applies. We recommend a patch test before first use.

Bought from Amazon?

Orders placed on Amazon are covered by Amazon's returns and refunds process. Please start your request through your Amazon account.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30-day promise is in addition to these rights. Nothing in this policy limits them.

Contact

Email hello@purekind.com.au. We aim to reply within 1–2 business days.